| |
Order Process
Description
Currently we only offer email delivery. You won't receive any regular
mail from us. The whole process is automatic without human intervention.
1. Order
Process for New Customers
Read the FAQ.
If you haven't placed any order at Just Phone Cards before, please
read the "FAQ before you place
the order" carefully. It may tell you some information
you want to know.
Find the card, initiate the order.
As a new customer, most likely you will do a search for phone cards
to the country you want to call. You will get to the country page
(example: India country
page). There is a list of phone cards ordered by rates. For
each phone card, detailed information such as connection fee, rounding,
maintenance fee, ratings, etc. is also listed. You can initiate
the order process by clicking on the red "Order" button.
If you want to get more details about the card, you can click on
the small graphics and get to the card page (example: Access
Europe card page). You can also place the order there by clicking
on the red "Order" button.
In the following form, please double check to make sure that you
chose the right brand and number of phone cards. If you receive
a coupon from a friend, you can enter it in the coupon field (you
can find more information about the coupon
program here). Please make sure you enter the correct email
address. The password field is not required, and you can leave it
blank no matter whether you have registered with us or not.
Fill out credit card, address, and
phone number information;
After you click the "Online Order" button on the form
above, you will get another form (as shown below) for you to fill
our the credit card number, address, and phone information. Please
make sure to enter the phone numbers and the best time we can reach
you. If you place the order during the day, we usually can call
you pretty soon. If you place the order after 7PM PST, we will call
you the next day since 10AM PST.
Submit the order and confirmation;
Once you submit the order, if your credit card information passes,
you should receive the following information.
| Dear Your Name,
Thank you for ordering phone card(s) from us at JustPhoneCards.com.
Your order number is 3127211304;
Our record indicates that you (as identified by your email
yourid@yourname.com) are a first-time buyer.
To prevent Internet Credit Fraud, we now require phone confirmation
for the first order of all customers. Our Customer Care associates
will call you to confirm your order. Once this order is successfully
confirmed, the PIN(s) of the phone card(s) will be delivered
to you immediately via email or over the phone. Your future
orders will be processed automatically without delay, usually
within a minute.
We sincerely appreciate your business.
|
If you don't get the above information, your order probably didn't
go through. Please check out our "Common
problems during the order process".
2. Order
Process for Existing Customers
If have ordered phone card(s) from us before using the same email
address, we don't need to call you to confirm the order and you
should receive the order right away. The order process is a little
different comparing to the one described above.
When you enter the credit card number and address information,
you will not be asked to enter phone numbers and time slot for us
to call you.
After you submit the order, you will receive an invoice on your
computer screen similar to the one listed below.
Dear Your Name,
Your order has been successfully processed. The PIN(s) for your
phone card(s) has been emailed to you (yourid@yourname.com).
The invoice below has also been emailed to you (yourid@yourname.com).
If you do not receive your PIN(s) within 10 minutes, please
email us (wecare@justphonecards.com) at your earliest convenience.
We strive to provide the best service to you.
Thank You for Your
Business
Sincerely yours,
Customer Care
JustPhoneCards.com
INVOICE
JustPhoneCards.com
| Customer Name: |
Your Name |
| Invoice No: |
3127211304 |
| Date & Time |
2002-05-07 21:13:54 PDT |
| Product Purchased: |
India-Star(2) |
| Delivery Method: |
email |
| Amount: |
$ 19.98 |
| Payment Method |
CC |
| Authorization Code |
432283 |
| Billing Address: |
| Street: |
105 Your Street Address. |
| City: |
Home City |
| State: |
CA |
| Zip Code: |
91xxx |
| Phone No: |
818 xxx-xxxx |
| Email: |
yourid@yourname.com |
|
|
|