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Order Process Description


Currently we only offer email delivery. You won't receive any regular mail from us. The whole process is automatic without human intervention.

1. Order Process for New Customers


Read the FAQ.

If you haven't placed any order at Just Phone Cards before, please read the "FAQ before you place the order" carefully. It may tell you some information you want to know.

Find the card, initiate the order.

As a new customer, most likely you will do a search for phone cards to the country you want to call. You will get to the country page (example: India country page). There is a list of phone cards ordered by rates. For each phone card, detailed information such as connection fee, rounding, maintenance fee, ratings, etc. is also listed. You can initiate the order process by clicking on the red "Order" button. If you want to get more details about the card, you can click on the small graphics and get to the card page (example: Access Europe card page). You can also place the order there by clicking on the red "Order" button.

In the following form, please double check to make sure that you chose the right brand and number of phone cards. If you receive a coupon from a friend, you can enter it in the coupon field (you can find more information about the coupon program here). Please make sure you enter the correct email address. The password field is not required, and you can leave it blank no matter whether you have registered with us or not.


You have selected

Brand Unit Price Number Subtotal
India-Star $ 9.99 2 $ 19.98
   Total 2 $ 19.98


Coupon Code:
(You must be a registered customer to use a discount coupon. Register Now)

Please enter your email address and password.
Email Address:
Password: (Leave this field empty if you'd like to proceed without registration)

For Online Order
Your PIN number(s) will be delivered to your email address right after your credit card is authorized. It usually takes less than 1 minute.

Fill out credit card, address, and phone number information;

After you click the "Online Order" button on the form above, you will get another form (as shown below) for you to fill our the credit card number, address, and phone information. Please make sure to enter the phone numbers and the best time we can reach you. If you place the order during the day, we usually can call you pretty soon. If you place the order after 7PM PST, we will call you the next day since 10AM PST.

 

   Brand       Unit Price       Number       Subtotal   
India-Star $ 9.99 2 $ 19.98
   Total 2 $ 19.98

The PIN(s) of the phone card(s) will be delivered to yourid@yourname.com.
Please enter your credit card information
Credit Card Type:
Credit Card Number: (no space please)
Expiration Date:

(MMYY)
(We can only accept credit cards issued by a US bank at present, as required by our card validation system.)

Please enter or verify your billing information (as shown on your credit card statement).
First Name:
Last Name:
Street:
Example: 123 Main St., Apt 101
City:
State:
Zip Code:
Country: United States of America



Phone Confirmation Required

Our record indicates that you (as identified by your email yourid@yourname.com) are a new customer.

To prevent Internet Credit Fraud, we now require phone confirmation for the first order of all new customers. Afterwards, orders will be processed automatically without delay, usually in a few seconds.

Our Customer Care Associates will call you to confirm your order at a time convenient to you. Once your order is successfully confirmed, the PIN(s) of the phone card(s) will be delivered to you immediately via email or over the phone. Your future order will be processed online without any delay. We sincerely appreciate your understanding.

Please enter your phone number(s) and select time slot(s) convenient to you below.

Phone No. Time to Call
( ) - ext
( ) - ext

 

Submit the order and confirmation;

Once you submit the order, if your credit card information passes, you should receive the following information.

Dear Your Name,

Thank you for ordering phone card(s) from us at JustPhoneCards.com.

Your order number is 3127211304;

Our record indicates that you (as identified by your email yourid@yourname.com) are a first-time buyer.

To prevent Internet Credit Fraud, we now require phone confirmation for the first order of all customers. Our Customer Care associates will call you to confirm your order. Once this order is successfully confirmed, the PIN(s) of the phone card(s) will be delivered to you immediately via email or over the phone. Your future orders will be processed automatically without delay, usually within a minute.

We sincerely appreciate your business.

If you don't get the above information, your order probably didn't go through. Please check out our "Common problems during the order process".

2. Order Process for Existing Customers

If have ordered phone card(s) from us before using the same email address, we don't need to call you to confirm the order and you should receive the order right away. The order process is a little different comparing to the one described above.

When you enter the credit card number and address information, you will not be asked to enter phone numbers and time slot for us to call you.

After you submit the order, you will receive an invoice on your computer screen similar to the one listed below.

Dear Your Name,

Your order has been successfully processed. The PIN(s) for your phone card(s) has been emailed to you (yourid@yourname.com).

The invoice below has also been emailed to you (yourid@yourname.com).

If you do not receive your PIN(s) within 10 minutes, please email us (wecare@justphonecards.com) at your earliest convenience.

We strive to provide the best service to you.

Thank You for Your Business

Sincerely yours,
Customer Care
JustPhoneCards.com

INVOICE
JustPhoneCards.com

Customer Name: Your Name
Invoice No: 3127211304
Date & Time 2002-05-07 21:13:54 PDT
Product Purchased: India-Star(2)
Delivery Method: email
Amount: $ 19.98
Payment Method CC
Authorization Code 432283
Billing Address:
Street: 105 Your Street Address.
City: Home City
State: CA
Zip Code: 91xxx
Phone No: 818 xxx-xxxx
Email: yourid@yourname.com

 

 

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Last Update: November 19, 2004.