We strive to provide the best customer service for you!

Our mission is to provide our customer with:

1. Best prepaid phone card service;
2. Best customer service;
3. Most updated and complete information;

	New Customers	Existing Customers
Before order	Why should I use/not use phone cards? Pros and cons.	How to find the right card and whether the rate has been updated.
	Why should I order from Just Phone Cards?	I forgot my password and can't login.
	Is it safe for me to enter my credit card number on your site?	"Rate subject to change without notice", how can I trust the rate?
	How can I find the right card? Read the review is very helpful.	Shall I register or not?
	How about cell phone rates?	Be careful about email typo.
	What are the types of hidden charges in phone cards?	I want to use a new email, what shall I do?
	Our customer service policy.	How can I get a coupon? How to use it?
	Common problems with phone cards.	This phone card used to work great for me. Why its quality is not as good as before?
	Get familiar with our order process.
	How will the phone card be delivered to me? Will I receive anything in the mail?	Glossary we use to describe hidden charges and phone card quality.
Order process	Describe the order process. You will expect a phone call for your first order.	It seems that everything is fine and I can't order. What's the problem?
	Common errors during order process and what to do.
	My order didn't go through, will I get charged?
	I used my new address but it didn't work. I click "Back" and entered my old address, it still didn't work and showed "Duplicate transactions", why?
	I use the new Netscape browser (>6.0) and it doesn't work, why?
	I am not in the US, or I only have a credit card issued by a foreign bank, can I still place order?	I use the same credit card and the same address, but it didn't work, what to do?
	How can I submit a mail order?
	I only want to order a $5 card to test, what to do?
After order	I forgot to provide a phone number when I submit the order.
	Things I need to know about customer service. Who should I contact?
	I didn't receive the PIN number, calling instruction, etc. after 10 mins, what shall I do?
	What's the customer service policy?
	Commonly encountered problems when using the card.
	I noticed multiple records on my online credit card report. Did I get charged?
	I ordered a wrong card, can I exchange it?
	I misplaced or lost my PIN. Can I get it resent to me?
	What shall I do if I want to refer some friends? Can I get some benefit?

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Copyright © 1999-2004 All Rights Reserved. Just Phone Cards Dot Com.

Last Update: November 19, 2004.