1. I forgot to provide a phone
number when I submit the order (for new customers).
We do need to call you to confirm your first order. If you forgot
to provide a valid phone number to us, your phone cards won't
be delivered. Please contact us by email
and inform us the phone number and the best time for us to reach
you. We will contact you by phone within a day, usually much sooner.
2. Things I need to know about customer
service. Who should I contact?
Many customers got confused a lot by the customer service on
prepaid phone cards. If you order phone cards from Just Phone
Cards dot com, please read the following guidelines.
Just Phone Cards is a retail company specialied on prepaid phone
cards. However, we don't produce phone cards, nor do we have any
control over the physical system. The customer service for prepaid
phone cards is usually provided by the phone card issuing company.
If your question is order related or PIN related, such as:
- Order didn't go through;
- Didn't receive the PIN number;
- PIN number is invalid; et al.
Please contact us to get it resolved.
If your question is phone card quality related, such as:
- Bad voice quality;
- Bad connection;
- Missing minutes; et al.
Please contact the phone card issuing company directly to get
it resolved. You can find their customer service number from our
website (in webpage for each phone card) or the calling instruction
email we sent to you.
Some phone card issuing companies provide pretty good customer
service, while some others are not that satisfactory. You can
always contact us if your issue can't
be resolved in a timely fashion with the phone card issuing company.
Please keep in mind that we don't know what happened to your phone
card. So please provide as much information as possible to us
when you submit such a request. We will try our best to get it
resolved for you and may cover your loss by our own expense if
necessary.
3. I noticed multiple records on
my online credit card report. Did I get charged?
For every attempted order, there are three possibilities: a)
passed our system and was approved; b) passed our system but was
declined; c) didn't pass our system at all.
For situation c), there will be no record in our system as well
as your bank.
For situation b), there will be a record in the system, and probably
also in your credit card issuing bank. Probably that's why you
think your credit card has been charged. But we always make sure
that only valid transactions be charged. All invalid transactions
will be voided. So you won't see the record on your credit card
bill if it's not a successful transaction. The record will go
away in a couple of days if it appears on your online bank record.
For situation a), if you are an existing customer but haven't
received your PIN number, please do contact us. You can get more
details here: "What
to do if you didn't get your PIN number in 10 mins?".
If you are a new customer, please wait for our phone call to confirm
your order. If the order is not delivered due to various reasons,
the credit card charge will also be voided.
4. I ordered a wrong card, can I exchange
it?
If you found that you ordered a wrong card, please don't use
it. It will be hard for us to exchange your card if you have started
to use it. Please contact us by email
with your order number, PIN number, and the phone card you intended
to order. We will send the exchange PIN number to you within a
day, usually much sooner..
5. I misplaced or lost my PIN. Can I
get it resent to me?
Yes, we keep record for all the orders within the last 6 months.
Please contact us by email with your
order number, the email you used to place the order, the date
that you placed the order, or any information that may help us
to identify your order. We will send it to you within a day, usually
much sooner.
6. What shall I do if I want to
refer some friends? Can I get some benefit?
If you have satisfactory experience with our phone cards, you
probably want to tell your friends about it. Why not get some
benefit at the same time? Please check out our coupon
program. If you want to get your own coupon code to send to
your friends, please contact us by email
with the email you used to place orders with us. We will send
the coupon code to you within a day, usually much sooner.
