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Frequently Asked Questions

  1. How do I purchase calling cards from your store?
  2. Is it safe for me to enter my credit card number on your site?
  3. How does a prepaid calling card work?
  4. What are the advantages of a prepaid calling card?
  5. What is the connection charge?
  6. What is the surcharge?
  7. Do I have to pay additional taxes when I use a prepaid calling card?
  8. How do I know how much is left on my card?
  9. What is your return policy?
  10. How does your "Card Rating" help me?
  11. What is your Referral Reward$?

Frequently Asked Questions
  1. How do I purchase calling cards from your store?
  2. Shopping at our store is easy and fast.
    1. 

     


    Registerd members enjoy significant member discount and earns Reward$ every time they purchase a card. But registration is not required to purchase phone cards in our store.
    2. a card best for you.
    3. and follow the instruction in the order form.

    You can pay with credit card online, fax in credit card number, or mail in a check or money order.

    We can deliver the PIN number via secured web, via email, or via regular mail. We can also deliver the card(s) to a third party if they are purchased as gifts.

    You can get your PIN number instantly if you choose to pay online with a credit card. So you can always get a card when you need it, no matter where you are and what time it is. The instant reply sets us apart from other retail outlets.

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  3. Is it safe for me to enter my credit card number on your site?
  4. Yes. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

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  5. How does a prepaid calling card work?
  6.     Using a prepaid calling card is easy. You just dial a 1-800 number or local number provided by the phone company from any phone set and follow the voice instruction to enter your PIN number and the number you wish to call.

        Your card balance will be announced at the beginning of each call. When your card balance approaches zero during a call, a voice will announce how much time you have remaining. A call will be automatically disconnected after your balance reaches zero.

        Some phone card companies provide online instruction in foreign languages. Check our web pages to see if the card you choose has instruction in your native language.

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  7. What are the advantages of using a prepaid calling card?
  8. There are several major advantages using a prepaid calling card.

    Savings
        Prepaid calling cards often offer much lower domestic and international long distance rates than the residential service from major phone companies. In addition, there are no monthly fee, and no federal , state and/or local taxes. If you look carefully, you'll notice that the monthly fee, taxes and other fees may account for about 10% of your total long distance bill.
        Using prepaid calling cards could save up to 70% of your long distance phone bill.

    Convenience

        Prepaid calling cards enable you to enjoy low long distance rates no matter where you are. You can call from home, office, pay phone, cell phone and hotel with a peace of mind.

    Versatility
    Prepaid calling cards provide solutions to many situations.
    A prepaid calling card is an  ideal travel companion. You can use it with any phone, even in hotels and airports. It helps you to avoid outrageous hotel surcharges and hidden fees, so you always know exactly what you're spending.
        Some phone cards even allow you call US from certain foreign countries. This is great, because  making international long distance in a foreign hotel can be a major hassle and the rates are usually outlandishly high. With a prepaid calling card, you can avoid all these overseas calling problems.
    If you cannot live without a cell phone, prepaid calling cards may provide low long distance rates and help you avoid expensive roaming charges.
    If you share a phone with your roommates, prepaid calling cards can eliminate the hassle of figuring out who-called-what-number each month.
    If your phone bill is out of control, prepaid calling cards can help you bring your phone expense within budget. Say your budget is $40 per month, just buy two phone cards. A voice will remind you how much you have left each time you make a call. There is no better way to budget your long distance.
    Prepaid phone cards make great gifts for friends and family. It's something anyone can use. Prepaid phone cards are available in $10, $20, $50, and $100 denominations, so just pick the one that fits your budget.
    Prepaid phone cards are ideal substitute for collect calls from your kids. Collect calls are expensive. On top of that, your kids cannot leave message on your answering machine. Send your kids some phone cards so they can call you whenever they want and save your money.

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  9. What is the connection charge?
  10. In addition to the usage charge based on the minutes, some phone cards charge a flat connection fee each time you dial the 1-800 or local access number. The connection charge may vary according the destination country.

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  11. What is the surcharge?
  12. Calls made from pay phones in the U.S. will be assessed a surcharge to cover FCC-mandated payments from long-distance carriers to pay phone providers. Pay phone surcharge rate ranges from 25¢ to 50¢.

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  13. Do I have to pay additional taxes when I use a prepaid calling card?
  14. No.

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  15. How do I know how much is left on my card?
  16. After you dial the 1-800 or the local access number and enter your PIN number, a voice will tell you the remaining balance (in minutes and or in dollar amount) on your card.

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  17. What is your return policy?
  18. We are a retailer of many kinds of prepaid phone cards issued by long distance phone service companies. We closely follow their return policies. Please check the return policy for each individual calling card.

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  19. How does your "Card Rating" help me?
  20. Although we made every effort to select high quality cards, the quality may change over time. Therefore, we hope that you can share your experience with us and other customers. It only takes seconds to Rate Your Card. The aggregated results will help you to select cards with highest quality and help us to spot quality problems early.

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  21. What is your Referral Reward$?
  22.      Every business relies on advertising of some form. We believe in word of mouth referral. Referral Reward$ is our way to thank you for telling your friends about us. Once your friend becomes a registered member, you will get a 2.5% Reward$ every time your friend purchases calling cards in our store. Better yet, if someone he or she refers become a registered customer, you'll get Rewards for qualified puachases as well. We honor referrals to 6 levels. The Reward$ could add up quickly
        Your Reward$ will be recorded in your account. Your Account History will show your Reward$ balance. You can redeem the Reward$ for phone cards or other items offered in our store, or receive a check. 

    * Reward$ does not apply to resellers.
    ** Reward$ is not transferable.

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Last Update: November 19, 2004.