To help us identify problem early with certain phone cards, please
fill out our card rating.
Commonly encountered problems with prepaid phone cards can be categorized
as following:
Total minutes in the card is different than you expected
- this is mostly due to
-
You are calling a cellular phone. We don't have cellular
phone rate information, you can back calculate the rate from
the total minutes you get.
-
A rate update by the phone card company (they do have right
to update their rate table without notice).
-
The number you dialed is recognized as another region (for
example, suburb of Moscow may not be recognized as Moscow
city, which enjoys much cheaper rate), or a cellular phone
(some area codes may be mistakenly recognized as cell phones).
Solution: If you continue
the phone call, we will consider that you accept the new rate.
There is not much what we can do if your card has been used this
way. If the new rate is too high for you, please stop the phone
call and contact us about it.
Inaccurate billing or missing minutes - most common problem
with prepaid phone cards. Please consider the following factors
-
If the phone card is 3 mins rounded, the card will be deducted
by 3 mins intervals. You may potentially lose up to 3 mins
on the card this way.
-
System error by the phone card company. We ran a stringent
testing process on our phone cards before we put them up for
sale. If a phone card doesn't have accurate billing, it will
usually fail at this step. If your phone card is over deducted,
please let us know because the quality for certain phone cards
do deteriorate. We can drop a phone card at any time if its
billing become inaccurate.
Didn't get a good connection, but balance on the phone card
got deducted - This happens very rarely with a couple of our
cards. If you contact the customer service of the phone card issuing
company, they usually add the balance back right away. If this
happens repeatedly, please try it at another time. The phone card
may also have problems for the specific region you call. If this
is the case, please stop using the same card, and contact us for
a card exchange or store credit.
Voice quality too bad - Please check each card for its
rating on voice quality before you place the order. Please contact
us if you encounter such a problem.
Access number not available - The phone card issuing company
may be doing a system upgrade, or experiencing temporary downtime.
If this problem persist, please contact us. We can exchange another
card for you if you need to make the phone call in urgency.
Always get a busy signal, can't get connected - Certain
card(s) for Asian countries tend to have such problems during
evening or weekend hours. Please check each card for its rating
on connection. Please try it at a different time, or contact us
about the problem.
JustPhoneCards.com welcomes your questions and comments
about our customer service policy. Please send e-mail to feedback@justphonecards.com.
